SIMsimply ltd – Privacy Policy

PRIVACY POLICY

SIMSimply operates as a brand of  Simsimply ltd. Our privacy policy outlines how we handle your personal information. By using any SIMSimply service, you agree to these terms. If you have concerns, reach out to us at support@simsimply.com. We’re committed to GDPR principles, ensuring transparency, limited data use, accuracy, secure storage, and accountability. Your trust matters to us.

How we collect data

At SIMSimply, we automatically gather certain data to enhance your experience. This includes technical details like your IP address, browser characteristics, and device information, which help maintain app security and functionality. Additionally, we utilize cookies and similar technologies for improved service.

Information from App Usage

When you engage with our apps, we may collect specific details related to your mobile device, such as its ID, model, and operating system, along with your IP address. We may also request permission for features like push notifications, which can be managed in your device settings.

Data from External Sources

In some instances, we may obtain data from public databases, marketing partners, or other external sources. This may include information from social media profiles or marketing leads.

Directly Requested Information

To ensure compliance with regulatory standards and provide certain services, we may ask for identification and registration addresses. This information aids in verification processes, particularly for accessing outgoing call and SMS services.

Device-Exclusive Data Usage

Certain functionalities within our app, such as direct calling and SMS, necessitate access to your contacts. Rest assured, this information remains within our platform and is not shared externally. Similarly, image data is utilized solely within our app for features like QR code scanning, with no transmission to external parties.

We value your privacy and strive to handle your data responsibly and transparently at SIMSimply.

HOW WE USE YOUR INFORMATION

We utilize personal information collected through our Apps for various business objectives as outlined below. Our processing of your personal information for these purposes relies on our legitimate business interests, the execution of contracts with you, your consent, and/or compliance with legal obligations. We specify the specific grounds for processing next to each purpose listed below:

    • Sending Marketing and Promotional Communications: We and/or our third-party marketing partners may employ the personal information you provide for marketing purposes, subject to your marketing preferences. You can opt-out of our marketing emails at any time (refer to ” YOUR PRIVACY RIGHTS” below).
    • Sending Administrative Information: We may utilize your personal information to send you details regarding products, services, new features, and/or changes to our terms, conditions, and policies.
    • Fulfillment and Management of Orders: Your information may be used to fulfill and manage your orders, payments, returns, and exchanges conducted through the Apps.
    • Posting Testimonials: Testimonials containing personal information may be posted on our Apps. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at support@simsimply.com, including your name, testimonial location, and contact information.
    • Delivering Targeted Advertising: We may use your information to develop and display content and advertising tailored to your interests and/or location, and to measure its effectiveness, collaborating with third parties as needed.
    • Requesting Feedback: Your information may be used to request feedback and to contact you regarding your usage of our Apps.
    • Protecting Our Apps: We may utilize your information as part of our efforts to maintain the safety and security of our Apps, including fraud monitoring and prevention.
    • Enforcing Terms, Conditions, and Policies: Your information may be used to enforce our terms, conditions, and policies.
    • Responding to Legal Requests and Preventing Harm: In response to subpoenas or other legal requests, we may need to examine the data we hold to determine our response and prevent harm.
    • Other Business Purposes: We may use your information for additional business purposes, such as data analysis, identifying usage trends, evaluating the effectiveness of promotional campaigns, and enhancing our Apps, products, services, marketing, and your overall experience.

HOW WE SHARE YOUR INFORMATION

We may process or share data based on the following legal bases:

    • Consent: We may process your data if you have provided explicit consent for us to use your personal information for a specific purpose.
    • Legitimate Interests: Your data may be processed when it is reasonably necessary to achieve our legitimate business interests.
    • Performance of a Contract: If we have entered a contract with you, we may process your personal information to fulfill the terms of our agreement.
    • Legal Obligations: We may disclose your information when legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes. This includes responding to court orders, subpoenas, or requests from public authorities to meet national security or law enforcement requirements.
    • Vital Interests: Your information may be disclosed if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to the safety of individuals, illegal activities, or as evidence in litigation.

Additionally, we may need to process your data or share your personal information in the following scenarios:

    • Vendors, Consultants, and Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who assist us in performing services or tasks on our behalf. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may also allow selected third parties to use tracking technology on the Apps to analyze user interactions and improve content relevance. However, we do not share, sell, rent, or trade your information with third parties for their promotional purposes, unless explicitly stated in this Policy.
    • Business Transfers: Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of our business by another company.
    • Affiliates: We may share your information with our affiliates, ensuring that they adhere to this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or other entities under common control.
    • Business Partners: Your information may be shared with our business partners to provide you with specific products, services, or promotions.
    • Other Users: When you share personal information or interact with public areas of the Apps, it may be viewed by all users and could be distributed publicly beyond the Apps indefinitely. Similarly, other users can view your activity descriptions, communicate with you within our Apps, and access your profile.

WHO WILL YOUR INFORMATION BE SHARED WITH

We disclose your information only to the following third parties, categorized to provide clarity regarding the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke it, please contact us.

Advertising, Direct Marketing, and Lead Generation:
  • Google Display
  • Google Search
  • Facebook Audience Network
  • Mailchimp for email marketing
  • Hubspot for email marketing
Functionality and Infrastructure Optimization:
  • Cloud Functions for Firebase
Invoice and Billing:
  • Apple Pay
  • Android Pay
  • Stripe
Web and Mobile Analytics:
  • Facebook Analytics
  • Google Analytics
  • Google Analytics for Firebase

 

COOKIES AND OTHER TRACKING TECHNOLOGIES

We may utilize cookies and similar tracking technologies such as web beacons and pixels to access or store information. Detailed information on how we employ such technologies and how you can opt-out of certain cookies is provided in our Cookie Policy.

INTERNATIONAL INFROMATION TRANSFER

Our servers are located in the European Union (EU) and the United States of America (USA). If you access our Apps from outside these regions, please note that your information may be transferred to, stored, and processed by us within our facilities and by third parties with whom we may share your personal information (refer to “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above) in other countries.

If you are a resident in the European Economic Area (EEA), please be aware that these countries may not have data protection laws as comprehensive as those in your country. Nevertheless, we will take all necessary measures to safeguard your personal information in accordance with this Privacy Policy and applicable law.

THIRD-PARTY WEBSITES

The Apps may feature advertisements from third parties that are not associated with us and may direct you to other websites, online services, or mobile applications. We cannot ensure the safety and privacy of data you provide to any third parties. Any data collected by third parties is not governed by this privacy policy. We do not bear responsibility for the content, privacy practices, and policies of any third parties, including other websites, services, or applications linked to or from the Apps. It’s advisable to review the policies of such third parties and contact them directly for any inquiries.

HOW WE KEEP YOUR INFORMATION

We retain your personal information only for the duration required to achieve the objectives outlined in this Privacy Policy, unless a longer retention period is necessitated or permitted by law (such as tax, accounting, or other legal requirements). None of the purposes stated in this Policy warrant retaining your personal information for more than 2 years.

When we no longer have a legitimate ongoing business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not feasible (for instance, if your personal information is stored in backup archives), we will securely store your personal information and segregate it from any further processing until deletion becomes possible.

TERMINATION AND DELETION OF ACCOUNT

Users have the right to request the termination of their account, which can be facilitated through our application’s built-in feature for initiating account termination. Upon activation, this request follows our established Data Retention Protocols.

It’s essential to understand that initiating account termination will also result in the termination of all associated Data Plans, and this action is permanent and irreversible.

Data Retention Protocols:

Upon receipt of a termination request, we commit to deleting the user’s account and all associated personal data from our systems within a specified timeframe of 30 days. However, certain non-personal, de-identified data may persist for regulatory compliance, audit facilitation, or internal analytics.

Data Preservation Advisory:

Before initiating the account termination process, users are advised to create backups of critical data. Once the termination procedure is executed, all user-associated data is permanently removed from our operational servers.

Third-party Associations:

When user accounts are linked with third-party services, users may need to take separate actions to disengage or delete their data on those platforms. While we ensure thorough data deletion from our end, comprehensive data erasure from external third-party servers cannot be guaranteed.

Residual Data Notice:

Following account termination, anonymized residual data may remain within our system logs and archives. This residual data, devoid of individual user identities, undergoes systematic purging during routine data sanitation cycles.

Account Reactivation:

After termination, account, virtual number, and data plan restoration is not feasible. Users seeking to avail our services again post-termination will need to create a new account.

SECURITY OF YOUR INFORMATION

We have implemented suitable technical and organizational security measures intended to protect the confidentiality, integrity, and availability of any personal information we handle. Nonetheless, it’s important to acknowledge that while we employ robust security measures, we cannot guarantee that the internet itself is entirely secure. Despite our best efforts to protect your personal information, the transmission of such data to and from our Apps carries inherent risks. It’s advisable to access our services only within a secure environment.

CHILDREN’S POLICY

We do not knowingly solicit data from or market to children under 18 years of age. By using the Apps, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and consent to such minor dependent’s use of the Apps. If we discover that personal information has been collected from users under 18 years of age, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@simsimply.com

 

YOUR PRIVACY RIGHTS

In regions like the European Economic Area, you possess certain rights under applicable data protection laws. These rights may include the ability to (i) request access to and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) request restriction of processing of your personal information, and (iv) where applicable, request data portability. In specific circumstances, you may also have the right to object to the processing of your personal information. To make such requests, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of processing based on consent before its withdrawal.

If you reside in the European Economic Area and believe we are unlawfully processing your personal information, you also have the right to lodge a complaint with your local data protection supervisory authority. You can find their contact details here: Link to the European Commission’s data protection website

Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. However, please be aware that opting to remove or reject cookies may affect certain features or services of our Apps.

DO-NOT-TRACK FEATURES

Many web browsers and some mobile operating systems and applications offer a Do-Not-Track (“DNT”) feature or setting that allows you to indicate your preference for not having your online browsing activities monitored and collected. However, there is currently no universally accepted technology standard for recognizing and implementing DNT signals. Therefore, we do not presently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. Should a standard for online tracking be established that we are obligated to adhere to in the future, we will update you on this practice in a revised version of this Privacy Policy.

REMOVAL OF USER’S PERSONAL INFORMATION AND TERMINATION OF SIMSIMPLY SERVICES

Upon request, a user’s personal information may be permanently erased after they reach out to our support team at support@simsimply.com. This includes a complete deletion of the account. Please note that once deleted, the data cannot be recovered.

SPECIAL PRIVACY POLICY FOR CALIFORNIA RESIDENTS

Under the California Civil Code Section 1798.83, commonly known as the “Shine The Light” law, residents of California can request and obtain, once per year and free of charge, details about the types of personal information (if any) that we have disclosed to third parties for direct marketing purposes within the preceding calendar year. This includes the names and addresses of all third parties that received personal information from us. If you are a California resident and wish to make this request, please send it in writing using the contact details provided below.

Additionally, if you are a California resident under 18 years old and have a registered account with our Apps, you are entitled to request the removal of any personal data that you have publicly posted on the Apps. To initiate this process, please contact us using the contact details below, providing your account’s associated email address and a statement confirming your residency in California. We will ensure that the data is not publicly visible on the Apps, although it may not be completely removed from all our systems.

PRIVACY POLICY UPDATES

We may modify our Privacy Policy as needed. Each revised version will be marked with a new “Revised” date and will take effect as soon as it is made available. Significant changes to our privacy practices will be communicated either through a noticeable announcement on our platforms or directly via a notification to you. We recommend regularly reviewing this policy to stay informed about how we safeguard your information.

PRIVACY POLICY CONTACT

If you have any inquiries or feedback about this policy, please feel free to reach out to us via email at support@simsimply.com