There are a number of reasons you might be having trouble scanning your QR code.
We have created a checklist so you can easily identify the problem:
1. Is your phone compatible with eSIMs? #
If you’ve already checked whether your phone is compatible, you can move onto step 2.
If you’re not sure, check our updated list to see if your model of phone appears there.
You also need to make sure that your device is unlocked, as well as being compatible.
Turns out your phone isn’t compatible? Get in touch and we’ll find a solution.
2. Are you connected to Wi-Fi? #
You cannot install an eSIM without a internet connection.
If you’re not connected, you won’t be able to scan the QR code properly.
We recommend installing an eSIM at home before you travel so you have a reliable Wi-Fi connection.
Important: Scan the code to install your eSIM, but do not activate it for mobile data just yet. Wait until you arrive at your destination to activate data roaming.
3. Try setting up your eSIM manually #
If your QR code still isn’t scanning, there might be a problem with your phone’s camera.
Every eSIM has a reference number that you can use to activate it.
At SIMsimply, we send you the reference number in the same email as your QR code.
When prompted to scan the QR code, tap on “Enter Details Manually” and input the data that was sent to you for the manual installation.
4. If your eSIM QR code still doesn’t work #
If you’ve tried all the methods above and still can’t scan your QR code, please contact us directly via our support email.
Our customer support team.
